Scaling Support Operations

Grew team from 2 to 5 people while maintaining response time SLAs during high-growth periods. Implemented efficient ticketing workflows, created training documentation, and mentored team members into senior roles.

Published on January 1, 2024 in Management

Grew team from 2 to 5 people while maintaining response time SLAs during high-growth periods. Implemented efficient ticketing workflows, created training documentation, and mentored team members into senior roles.